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Karma Kitten

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So yah I got hit with fraud [Sep. 6th, 2006|11:30 am]
Karma Kitten
Hey guys,

Check your bank statements about this one. We've been getting charged for months and had no idea.

Basicly it's a scam. You purchase something from a site and get signed up for Reservation Rewards, which takes anywhere from 7 to 10 bucks from your checking account each month. I've been researching online and people have been signed up for this from purchases from Expedia, small web businesses, you name it. Some of the websites that are attached to it didn't even know they were until customers complained.

WLI*RESERVATIONREW 800-732-7031 CTUS

This is what it shows up as on your statement.

Here's the most informative piece of information I found:

On November 2, 2004, I purchased airline tickets from the website onetravel.com.

On my most recent credit card bill, I noticed a charge for $9 for a transaction on 12/2 posted on 12/5 for WLI*RESERVATIONREWARDS 800-7327031 CT. I had no idea what the charge was, and was certain I hadn’t signed up for any “reservation rewards” program, so I did a web search for the phone number for the item. Apparently, many other people have had the same exact charge for the same item without ever having ordered it.

I called the company to dispute the charge, and they insisted that I had signed up for some kind of rewards service when I purchased airline tickets. I insisted that I had never signed up for any such service, but they claimed they had sent me three emails confirming the service, which apparently is a monthly subscription for $9 per month which gives you discounts on some products or services online.

When I complained that I was sure I had never signed up for any such service, they said that they had “millions of satisfied customers” and that the complaints were just a few.

Since I maintain my own mail server, I was able to search back over the last 60 days of mail logs, and there was no record of any email originating from this company. Even if such an email had been caught by a spam filter, it would still show up in the mail log. I am thus certain that they never sent any confirmation emails.

Finally, I threatened to contact my state attorney general, and at that point they agreed to refund the $9 and cancel my subscription.

I checked the Connecticut Better Business Bureau website for this company, which goes under a dozen aliases, and saw that there have been many complaints along similar lines.

I am a computer programmer and intellectual property attorney specializing in Internet law, and thus I am not a naive Internet consumer—while I realize that some people may accidentally sign up for services they didn’t intend to purchase, I am certain that I never did this. I believe this company is operating fraudulently, and their “millions of satisfied customers” are people who do not scrutinize their credit card bills carefully, since a $9 charge is easy to miss.

I would like the Consumer Protection division of the Attorney General’s Office to look into this problem as I am sure it affects many Massachusetts Citizens.

Please don’t hesitate to contact me for more information. The Connecticut Better Business Bureau also lists the following address for the company in question:

Webloyalty.com, Inc.
101 Merritt Seven, 7th Floor (Corporate Offices)
Norwalk, CT 06851

Thousands of people have been hit with this scheme and not realized it for months.

I just called them this morning and didn't have much trouble getting a full refund for all the months they had been charging us. That's $70. That doesn't include the money for the times it made our account overdraft, but I think I'm going to have to take that up with the bank.

The number to call if you've been signed up for this is 1-800-732-7031. I didn't have to get nasty, all I did was be very firm. When he asked if I wanted to know what the service was, I told him I knew, I had been searching it on the internet. That shut him up real quick and he apologized and said I would be getting a refund of all my money.

http://adam.rosi-kessel.org/weblog/the_man/webloyalty_aka_wli_reservations_is_a_scam.html

This website has a lot of information on it, including the piece I pasted up there and a ton of comments from people who have been caught by it. There's also a comment by a person whose webstore was tied into it and they had no idea.

So yah guys, double check those statements. That money adds up.

Melissa
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Go cheer me on NOW [Sep. 4th, 2006|01:50 pm]
Karma Kitten
If you love me you'll go here!




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